Trevor Snyder

Achievements

Highlighted achievements at various organizations:

Installations and Evaluations Manager
Columbia, South Carolina
Unitrends
November 2012 – August 2013

  • Oversight of two engineer teams, pre and post sales installation services for customers.
  • Built a dynamic, results driven team of installations service and evaluations engineers.
  • Increased revenue by 400%.
  • Developed responsive customer service metrics and improved resolution of customer satisfaction issues by 18%.
  • Assisted in development of an engineer training program to include key virtualization, networking and infrastructure certifications.
  • Measured and reported team and individual performance.
  • Responsible for hiring, management, scheduling and coaching of internal employees and external consultants.
  • Developed and communicated company strategy related to expanding the evaluations and installations services programs.

IT Consultant
NATO Training Mission
Kabul, Afghanistan
Dyncorp
June 2011 — October, 2012

  • Developed and delivered an Afghan National Police Training General Command Computer Information Systems (CIS) and Media Support Division.
  • Led development of the IT section responsible to the Afghan National Police Training General Command Chairman Office for design, development and delivery of CIS and multimedia capability.
  • Developed and delivered a comprehensive computer information systems strategy for the Afghanistan National Police Training General Command.
  • Provided multimedia products for Afghanistan National Police Training General Command strategic communications plans and future NATO and International strategic partners.
  • Delivered a system to assist in the quantifiable analysis of the conduct of Afghanistan National Police Training General Command curriculum and quality of students.
  • Developed and delivered an Afghanistan National Police Training General Command web site (SharePoint).
  • Managed Afghanistan National Police Training General Command IT budget and developed lifecycle management plans to ensure sustainment of IT capabilities.
  • Developed and ensured compliance to Afghanistan National Police Training General Command and Ministry of Information IT operation and use policies.
  • Developed methods and systems to ensure the MOI could provide effective training without contractor support.
  • Managed and tracked issues for Department of Defense and Afghan National Police.
  • Acted as an advisor and mentor to Afghan National Police Training General Command Information Communications Technology Director.

Director of Information Technology
Senior Systems Administrator
IT Project Manager
Systems Administrator
Chattanooga, Tennessee
EMJ Corporation
June 2004 — December 2010

  • Lead project manager/systems and infrastructure architect during explosive growth. Successfully integrated three new remote business units into the network.
  • Planned, implemented and maintained a Citrix server farm that began as six standalone machines serving approximately 150 clients published desktops. This scenario was replaced with a more efficient model wherein 400+ clients were receiving individually published applications as needed in a virtualized Xenapp environment resulting in 55% bandwidth savings, reduced CPU loads, improved user experience and better security accountability.
  • Virtualized server infrastructure and built out redundant data centers at two regional sites.
  • Developed and implemented disaster recovery plan. Implemented failover testing and data recovery drills.
  • Responsible for annual IT budget of $2+ million.
  • Implemented Numara Track-It! Help Desk and Asset Management software and resolved 600-1000 issues per month using SLAs.
  • Coordinated migration of accounting data from legacy AIX (COINs) application to Microsoft SQL based ERP (Viewpoint Construction Software).
  • Initiated, planned, executed, monitored and controlled the inception of Microsoft SharePoint to replace numerous inefficient filing systems resulting in 3 terabyte reduction in storage, and improved intra and inter office communications.
  • Responsible for LAN/WAN planning, bandwidth assessment, quality assurance, and all IT infrastructure at seven regional offices (frequent on-site visits).
  • Seven direct reports including IT administrators, DBA, IT coordinator and help desk staff.
  • Led a team that maintained more than 60 virtual and physical Windows, Linux and AIX servers.
  • Maintained and ensured 24/7 server uptime. This included monitoring, patching, and upgrading software and components when needed using risk management matrix and published maintenance schedule.
  • Managed 2003/2008 mixed-mode Active Directory, Group Policy oversight. • Windows Exchange 2007/2010 environments, including Desktop Authority to ensure security and AD policy compliance.
  • Implemented and maintained RIM (Blackberry) server.
  • Symantec Backup Exec (11D) and VM snapshotting used for backups.
  • Deployed and maintained virtual machines as needed.
  • Setup and managed WSUS server.
  • Monitored Network Antivirus (Trend Micro, VIPRE). Developed outbreak containment policies.
  • Setup, configured and maintained IBM H Series Blade Servers at multiple sites.
  • Setup, configured and maintained EMC and Dell EqualLogic SANs at multiple sites.
  • Maintained more than 500 workstations and laptops.
  • Windows XP and 7 managed desktop environment (using Desktop Authority).
  • Monitored routers, switches, and firewalls for resource or hardware issues.
  • Cisco Routers – 2811, 2800, 2600, 1721, 1711/Cisco Switches – 4500, 4506, 2900, 3560
  • Filtered and monitored the enterprise’s Internet access using Websense.
  • Used Riverbed Steelheads to optimize WAN traffic resulting in 80% bandwidth savings.
  • Implemented Postini (Google) spam filtering reducing spam by 98%.
  • Mirrored critical systems, applications and data across WAN to remote site for disaster recovery (5 terabytes).
  • Improved help desk response times by 60% and user satisfaction rose from “moderately satisfied” to “extremely satisfied.”
  • Coordinated all system maintenance and planned infrastructure upgrades with regional office and corporate stakeholders, using a published schedule to keep users informed.
  • Creative with vendor relationship management and aggressive negotiating cost savings resulting in low IT overhead (less than 2% of revenue).
  • E-commerce web site development using LAMP stack and Joomla CMS/VirtueMart.

Project manager/web architect/photojournalist
(National Guard deployment)
Baghdad, Iraq
U.S. Army, Multi-National Force, Iraq, Combined Press Information Center
November 2005 — November 2006

  • Planned and developed a content management framework for Multi-National Force, Iraq website to distribute press releases, news stories and video content on behalf of the Commanding General.
  • Coordinated with Army webmaster in Washington, D.C. and PHP developer in Bangalore, India to move the project forward.
  • Pentagon began using open-source PHP CMS frameworks based on success of the project.
  • Trained military and civilian staff on use of Joomla CMS backend.
  • Gathered and briefed site metrics to public affairs command elements in Baghdad.
  • Managed SEO and social media presence for MNFI.
  • Completed photojournalism assignments throughout the theater of operations on behalf of MNFI.

IT Administrator
Marketing Administrator
Atlanta, Georgia
Aviation Constructors, Inc.
February 1998 — February 2004

  • Developed in-house bid system resulting in improved subcontractor responses to RFP/RFQ solicitations.
  • Responsible for the creation and maintenance of organizational marketing materials.
  • Managed marketing and information technology budget proposals.
  • Responsible for oversight of all requests for bid/request for proposal submittals.
  • Implemented e-mail server (Mdaemon/Alt-N).
  • Responsible for all help desk, hardware and software troubleshooting and problem resolution.
  • Supported 150 users around the United States.
  • Responsible for on-site visits to job sites to support connectivity, routing and information security.

Press chief
Combat correspondent
Marine Corps Recruit Depot Parris Island
United States Marine Corps
December 1992 — December 1996

  • Completed up to four photojournalism assignments per week for The Boot, a local weekly publication
  • Responsible for design and layout of The Boot using QuarkXPress.
  • Edited and fact checked news copy of junior correspondents to improve overall quality and accuracy of reporting.